FAQ
What are your shipping rates?
We offer, USPS and UPS Shipping. We offer Free flat rate shipping on order over $75 in the contiguous United States and Puerto Rico.
Do you ship outside of the U.S.?
We do not offer international shipping.
When will I receive my order?
Processing will take 1 to 8 business days, bulking orders can take up to 14 days. Then it will be well packaged and shipped. All orders placed on a Weekends/Holidays will be worked on the following business day. We are not responsible for mishandled or delayed orders. After package has left our business. Please forward all complaints to the prospective carrier.
Can you rush my order?
Occasionally we may be able to rush an order. Please email: gfdesignz7@gmail.com before placing your order and let us know what item(s) you're planning on ordering, when you need them by, and where they need to be shipped to. We'll let you know what rush options are available, if any.
Can I make changes to my order?
No Changes to orders once it's submitted it's finalized.
Will I be charged sales tax?
Sales taxes are applied based on the location to which the order is being shipped.
Refunds, Returns and Exchange Policy?:
We do not offer Refunds, Exchanges nor Returns. All sales are final as they are final sale, and customized.
Colors:
Please note that colors vary a bit due to the monitor they are viewed on.
What is your privacy policy?
The information received by Grace & Fire Designz will be kept confidential. Your privacy is very important to Grace & Fire Designz. Any personal information you provide or share with us will not be released, sold, or shared. While Grace & Fire Designz attempts to bring you the highest quality service possible, we are unable to guarantee the integrity of any data stored or transmitted via the internet. Therefore, we advise you to read the terms and policies of external sites and web browsers. Grace & Fire Designz is not liable for any claims of damage or loss caused by the loss of data, password compromises, or hacking. You are solely responsible for keeping your stuff up to date and backed up.
Disclamer:
By visiting our site, you agree that you will not copy, print, download or otherwise reproduce any part of our products by any means. You agree that neither Grace & Fire Designz nor its owners shall be liable for any direct, consequential or incidental damages arising out of any aspect of your order, including but not limited to products, printing or delivery. We do not warrant against late deliveries due to shipping delays, manufacturer backorders, or color variations. You agree to allow Grace & Fire Designz to label the backside of note cards, party favors or printable items with our logo and website information.
Payments
We accept card payments and they are processed through our 100% secure server and your information is protected with the highest level of care and protection.
Privacy
Your privacy is important to us. We do not collect personally identifiable information about you on this site without your knowledge, and all such information is collected directly from you. We may utilize your email address to send communications to you, but there is always an opt-out at the bottom of every communication. If there are any questions you have, that haven't been covered here, please email us at gfdesignz7@gmail.com and we'll reply to your inquiry as soon as possible.
Product Availability
Although an item may be indicated as in stock on our site, we can't guarantee product availability and some products may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.